Quick answer
Trace and access describes investigating to locate a hidden leak and gaining access to the pipe for repair. It is not the same as repairing resulting damage, and whether costs are insured depends on your policy and circumstances.
Tracing and access explained
Tracing is the work to identify where water is escaping from concealed plumbing. Depending on the situation, this may include visual inspection, moisture checks, pressure testing, acoustic listening or thermal imaging. Access means opening or removing the necessary building materials to reach the pipe once the likely location is established.
The leak repair itself and making good finishes are separate work. An insurer's wording may treat these costs differently, so do not assume all parts of the job are included.
Check your policy first
Contact your insurer or claims handler and ask what evidence and approval they require before non-urgent opening work begins. Policies, excesses, exclusions and limits differ. If damage is active, take reasonable steps to limit further harm and keep records while following insurer instructions where possible.
Keep clear records
- Photograph visible damage before work and during access.
- Keep dates, readings, notes and relevant communications.
- Ask for a written account of the suspected source, tests and access undertaken.
- Keep invoices and details of any repair or temporary measures.
When to call a plumber
- A concealed leak needs locating before the area is opened.
- You need an insurer-ready explanation of the investigation.
- Damage is continuing and the source is not obvious.
- Your insurer asks for evidence or a report before repairs.