Quick answer
Before travelling, check for visible leaks, make sure you know how to isolate the water, and consider how heating will protect the property in cold weather. Review your insurer's unoccupied-home conditions and avoid switching off systems you do not understand.
Check the property
Look beneath sinks, around toilets, by washing machines and near boilers for damp patches, drips or unusual noises. A small leak left unattended can damage cupboards, floors or ceilings. Do not ignore a pressure change, recurring damp or a water meter that appears to move when no water is being used; investigate before leaving.
Check that taps close fully and appliance hoses are not visibly damaged. Do not tighten unfamiliar fittings or start repairs immediately before travel if you cannot test them properly. If you find an active leak, arrange a repair rather than relying on towels or a container.
Know how to isolate water
- 1Locate the household stopcock and check that access is clear. Turn it gently only if you know how; do not force a seized valve.
- 2Decide whether the water supply should be turned off while you are away. This depends on the property, heating and appliances, and any insurer or service requirements.
- 3If the supply is left on, check that appliance valves and taps are in their normal safe position. Do not leave a washing machine or dishwasher running unattended.
- 4Leave clear instructions for a trusted person who may check the property, including where the stopcock is and who to contact if a leak is found.
Heating and insurance
In cold weather, maintain suitable background heating where needed to protect pipework, unless the system or insurer advises otherwise. Keep required ventilation clear. If the property will be empty for an extended period, review the policy conditions and tell your insurer if required. Requirements vary, so check with your own insurer rather than relying on general advice.
If you have a boiler or heating system with a specific holiday setting, follow its manufacturer instructions. Do not drain the system or switch off a boiler without understanding the effect on frost protection and other services.
When to arrange a plumbing check
Persistent damp, unexplained water use, a stiff stopcock or a history of leaks merit attention before a property is left unattended. TraceFix engineers in Birmingham and London can investigate plumbing leaks and help identify practical isolation options.
When to call a plumber
- You find an active or unexplained leak.
- The stopcock is seized, leaking or difficult to locate.
- The property has recurring damp or unexplained water use.
- You are uncertain how to protect the heating or plumbing while away.
Common questions
Whole-House Plumbing Check
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We check the stopcock, pipework, joints, taps, toilets, showers, hot water and signs of hidden leaks. If we find anything risky, your report explains it and tells you what to do next.